How to Hire the "Right Lawyer": Consumers' Rights in the Legal Marketplace
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How to Hire the "Right Lawyer": Consumers' Rights in the Legal Marketplace

The United States is both the most successful economy and the most complicated legal society in the history of the world. Open any newspaper on any day and more than half of all the news concerns the law. Full time legislatures, plus Congress and numerous federal agencies, produce volumes of rules. In short, there are laws, rules, and legal regulations that impact everyone's life on a daily basis. The legal and political system of the United States is heavily influenced by campaign contributors, those with real power over politicians, and the resulting special interest legislation is routinely added to unrelated legislative proposals as "riders."

More and more law is being generated which is only fully understood by those few lawyers who are specialists in specific areas. For example, despite the fact that tax law is a recognized specialty, there is no one in the United States who has read all of the U. S. tax code and all I.R.S. regulations. There are legions of subspecialists the area of taxation from personal taxation to leasing, estate planning and the perpetuation of subchapter S corporations. Law, like medicine, has become a specialty of information providers. Finding the "right lawyer," a specialist with substantial knowledge and experience, is what you want when you need a lawyer.

Finding the "right lawyer" is a great challenge, even for lawyers themselves. When you have a medical problem, a doctor will help decide whether you need specialized care and assist in providing immediate and necessary care. On the other hand, when you are in need of legal assistance, you are on your own. Few states recognize a vast range of legal specialties and outside of the Yellow Pages there is little readily available information to help in the selection of an experienced lawyer. Unfortunately the advice offered by bar associations, such as The State Bar of California, is so general that it is of little value. After you have read this article and the specific advice provided here, open The State Bar of California's advice on how to hire a lawyer and compare. It is a well intended piece but it is so general and lacks specific recommendations that it is not very helpful. The purpose of this article is to provide specific advice and to explain how lawyers find the "right" lawyer.

Often, people begin looking for a lawyer to represent them when they are confronted with a crisis. They may be dealing with a family death, serious injury, divorce, or criminal charge. Many times it is easiest to choose a lawyer who is friendly and supportive, without conducting research into his or her background and experience.

Choosing a lawyer simply because he or she is understanding may lead to later dissatisfaction. While the Yellow Pages or a television advertisement may be a good place to start, keep in mind that such sources are merely that and only a starting place.

Lawyers should be selected for their expertise and experience in specific categories of cases. The "right lawyer" is the person who has substantial experience handling a case very similar to yours, who can and will take action at once. She or he does not have to "look into it," "think about it and call you back" or "check the most recent court decisions." The "right lawyer" knows what to do immediately, acts effectively and with little wasted effort or wasted expenditures of your money.

Your search for the "right lawyer" should be expected to take several days. Although it is a challenging process, this commitment will yield important rewards. Begin as soon as possible because there may be statutes of limitations or other deadlines that may be critical. In some cases you have only a limited window of opportunity to take legal action.

Think carefully about the legal services you require. You may need on-going, regular legal advice from someone who has experience advising individuals or businesses in your line of work. Other attorneys have particular experience in drafting contracts or wills, representing estates or working through land development or zoning-related issues. Many lawyers practice law for a lifetime and never set foot in a courtroom because their work is primarily consultative and oriented toward planning. Other attorneys focus on providing remedies that require litigation, and are experienced in appearing before juries and trying complex civil and criminal cases. The bottom line is that there are many, many lawyers. You just need one. The "right" one.

Finding Legal Specialists

If you were forced to bet your home on the outcome of an athletic event between two players in boxing, tennis or golf, you would do a substantial amount of homework. You would do a literature search, call coaches, talk with players, call Las Vegas to learn what the professionals had to say, and find videotape on film of previous matches. The same approach applies when it comes to finding the "right lawyer."

Lawyers find the "right lawyer" by networking with the members of their profession who have experience in related areas. After making multiple calls they develop a "short list" of attorneys with special expertise. There are many ways that you can achieve the same goal.

If you are reading this article on the Internet, you have access to search engines, such as Netscape's Netsearch, Infoseek, Excite or Lycos that allow you to enter "class action," "defective products," toxic chemical" or the like to locate lawyers with special experience. Check the law lists on the World Wide Web. These lists are growing daily. You need URL capability through Mosaic or Netscape both of which are freely available. One of the best is The Seamless Web. Also see, Yahoo, Einet, P-Law and West's Law Directory, which has a website listing lawyers which is searchable. Check out the home page of Alexander Law Group, LLP, LLP. Look for a lawyer with the same dedication, commitment, experience and record of success in the types of case that you have that is shown there. In addition, America Online's Court TV provides a database of lawyers and if your local newspaper is online, a search of that database can provide information about lawyers with special background and experience. In using any of these sources look for qualifications and experience that are factual.

Every community has lawyers who are experts in specific areas of the law. Finding a specialist requires more than asking friends and relatives for their recommendations. Unless they have extensive experience with the legal community, their advice has to be considered in the context of their background in retaining lawyers. To rely merely upon advice from friends and relatives may greatly limit your prospects unless they are involved in a line of work that is related to your problem. Artists and decorators know who does the best job of picture framing in town. For example, if your brother or sister has been served with divorce papers and in looking for a lawyer you learn of two family law specialists and a "brilliant trial lawyer." Remember, the key is networking. Call the "brilliant trial lawyer" and ask him or her who they would hire if they were sued for divorce.

If you have a family or business attorney upon whom you rely, your work is all the easier, but watch out. If your lawyer refers you to someone in his/her firm, this person may not be your best choice. Consider that person as someone to be added to your short list but nonetheless follow the guideline and suggestions you will find here before you make a final decision.

The best place to start is your county law library. Here you will find a number of directories and source books which will help you develop your "short list." But since everyone starts with the Yellow Pages, understand what you can learn there. The Yellow Pages are paid advertising. The bigger the ad, the larger the volume of common cases handled by that lawyer. This may be what you need for a common or garden variety case, but no major corporation picks its lawyers out of the Yellow Pages. Ignore the hype and look for facts confirming experience you can call upon.

Your County law library and most main libraries contain a national listing of attorneys published by Martindale-Hubbell, one of the best all-around sources of information. The Martindale-Hubbell Law Directory lists lawyers in practice by state and city. You'll be able to learn about attorneys' particular backgrounds, areas of practice, bar activities, honors, articles, and other aspects of their practices. But, more importantly, Martindale-Hubbell rates lawyers for their legal skills, ethics, and professionalism. While the rating system is not perfect, Martindale-Hubbell conducts confidential surveys of local judges and lawyers. Few very good lawyers are unrated.

Martindale-Hubbell also publishes the Bar Register of Preeminent Lawyers in the United States, which categorizes only those lawyers with the highest ratings, and organizes them into 34 specialized fields of practice. Here you may find some of the best informed attorneys in your community or state.

Nothing beats experience, and you can find expert trial attorneys in the Association of Trial Lawyers of America's Desk Reference. It contains a special section called "Life and Sustaining Members." This list is an outstanding resource of the top trial lawyers in the United States. ATLA awards Sustaining Membership to attorneys who have made significant contributions to further the goals of the association and who are recognized for their expertise in the practice of trial law. Sustaining members must have practiced for ten years or more, have experience trying ten or more jury cases, have served as an ATLA chapter officer, board member, section chair or state delegate, and have been an ATLA member for at least five years. Reach ATLA, located in Washington, D.C., by calling 202-298-6849 if the library does not carry their directory.

Many trial lawyer and consumer attorney organizations conduct peer review of studies of their members experience and recognized those with special experience. For example the author is recognized for his experience as a trial lawyer in the fields of products liability, professional negligence, insurance bad faith and public entity liability cases by the Consumer Attorneys of California. CAOC publishes a list of California lawyers with recognized experience in trial law, general personal injury, product liability, professional negligence, workers' compensation, criminal defense, family law, appellate, public entity liability and insurance bad faith. While this list does not make any evaluation of the competency of an individual lawyer and does not certify the expertise of the recognized lawyer in any specialty, it does make one important contribution to your search. It provides independent recognition of actual experience for you to consider, as opposed to accepting an attorney's self-proclamation. Once again, the key is experience and for that reason this list is invaluable. For a copy of the Recognition of Experience List try CAOC's website, write Consumer Attorneys of California, 980 9th Street, Sacramento, CA 95814-2721, 800.767.2852 916.442.6902 or fax 916.442.7734. Other state Trial Lawyer Associations are also opening websites which will be helpful.

For more information on experienced trial attorneys, consult the membership directory of the National Board of Trial Advocacy, founded in 1980 and located in Boston. It is the only board of trial specialists approved by the American Bar Association, and the only national organization certifying civil trial lawyers, based upon substantial competency as a trial advocate. It is highly respected because everyone certified by the NBTA must meet objective criteria and no one was "grandfathered" into membership as a founder. Certification requirements include experience in at least 15 trials, evaluation by judges and opponents, peer review, and written examination. If your library does not have a copy of the NBTA directory, you can reach this organization for a list of NBTA members in your state by calling 617-720-2032.

To check an attorney's most recent record of courtroom successes, jury verdict reporting services are available. Every law library contains these commercial services subscribed to by lawyers, insurance companies, and others interested in what is taking place in courtrooms on a daily basis. A jury verdict reporter details the results of cases and provides information concerning lawyers, the particular facts of cases, testifying experts, and the result, usually on a regional, statewide and national basis. Some of the services provide annual compilations listing lawyers and experts who have appeared in jury trials over a given year. Because the reporting of trial results is unofficial and voluntary these reports are not perfect or complete.

For many people "cold calling" is not easy, but you may gain valuable information if you contact some of the local legal community's leaders. The local bar directory contains the names of current and former bar presidents, the heads of bar association committees, and editors of legal publications. It will also give the names of the directors of continuing legal education programs or CLE as it is commonly known. Attorneys must attend a specific number of hours of continuing legal education each year to keep current their license to practice under the rules of many state supreme courts or state bar associations. Those lawyers who organize these educational programs are excellent contacts who can refer you to attorneys who have expertise in your line of work. The best lawyers in fields unrelated to your problem know who they would hire. Birds of a feather not only flock together, but they read legal decisions, legal newspapers, know the current county scuttlebutt, and chat with their colleagues. When they need help, they know who to call.

If you know a specialist in Chicago, but need a lawyer in Santa Barbara, call the Chicago expert. The best lawyers in any state know the best lawyers across the country. Many times lawyers from different states work together on cases. Your expert in Chicago may not know the right lawyer in Santa Barbara, but he/she can put you in contact with someone in San Jose or Los Angeles who will have worthwhile recommendations.

As you are developing a "short list," do not hesitate to call either a current or former county bar president and to ask whether you would be making an error selecting any one of your nominees to represent you in a particular kind of case. It would be rare for you to receive a recommendation for any one particular individual, but you may learn whether an attorney has retired, suffered a major illness or limited her or his practice.

In smaller communities, the same information may be obtained from the presiding judge of your local court. Keep in mind that while judges seek to be independent, they are also, in many states, elected. To be reelected requires popular support of the bar and the electorate. Do not be surprised if the local presiding judge declines to comment, but don't be afraid to ask. Experienced trial lawyers have used this technique from time to time. Keep in mind that you may learn more by what a judge does not say, than by what he or she says. As long as you're cordial, explain that you have a problem and ask for any guidance that can be provided, there are very few judges that will turn down your request. Ask for comments on your "short list." "Would I be making a mistake hiring either A, B or C? Or, "of A, B and C who has the most recent experience in defective products cases?"

If you have access to computerized data bases and your local newspaper is online, run a newspaper search of the people on your short list. Prominent lawyers who have taken on challenging and difficult cases are regularly mentioned in newspapers. More and more newspapers are on-line these days through Compuserve, Prodigy, America On Line, or other services.

Numerous county bar associations provide low-cost referrals, which in large part provide advice on routine matters. For a fee of about thirty dollars, these services will arrange a consultation with an attorney. Many lawyers contribute their time to this endeavor, although a large percentage of the members of referral panels are younger attorneys. Large bar associations, usually found in major metropolitan areas, require lawyers have some minimum level of experience in a particular field of law before assigning them to a referral panel. "Minimum" means just that. You most probably will not find the county's leading expert offering referral panel services. Bar associations in small communities normally use a rotational method of assigning their lawyers to requests for assistance by the public.

Do not expect to find the "right lawyer" by calling a local bar association. These are voluntary organizations designed to serve the needs of attorneys and they do not wish to alienate any of their members.

Do use a referral service to meet with a lawyer to determine whether or not you should be making a claim and learning what steps are immediately necessary to protect your rights. It is also an excellent opportunity to gain experience talking with a lawyer and practicing your negotiating skills.

Interviewing the Specialist There is no substitute for a face to face meeting when you are trying to select an attorney. You will not only learn whether a lawyer has the necessary expertise, but also whether you could form a comfortable working relationship with him or her.

Call each attorney on your "short list" to see who would be available to be interviewed about taking on your case, and what the fee schedule would be for this meeting. Some law firms provide clients with a brochure, press clippings, or a curriculum vitae, which details a lawyer's education, achievements, and experience. Ask for any information available on the lawyer or your subject matter, and review it carefully. This is the time for comparison shopping. Read for substance and compare the background and work experience of one lawyer with another before you call for an appointment.

When you call for the appointment, describe your problem in twenty words ["I need an estate plan; my wife and I have a net worth of $1,000,000." "My husband filed for divorce, he's an engineer, we have two children and we own two houses." "I work for the city maintenance department with strong chemicals and was just diagnosed with leukemia."].

At your meeting you should give a clear summary of your situation and the services you are seeking. It is helpful to bring a one page summary of all the relevant information, including dates, times, names and addresses and which provides basic "who, what, where, when, why and how" information. For an example of basic information a lawyer will need open How To Become A Client Of The Alexander Law Firm [http://www.alexanderlaw.com].. Come prepared with documents that help tell your story, such as correspondence, photographs, accident reports, police reports and medical records. By examining this information the lawyer can quickly determine if she or she has a conflict of interest, in which she or he represents someone whose legal interests are in opposition to your own.

When talking with a lawyer pretend you are talking with your auto mechanic and ask the same questions:

  1. How bad is it?
  2. How soon do I have to do something?
  3. Have you done this before?
  4. Are there any options?
  5. What are the odds of getting it fixed?
  6. At what price?
  7. When will it be done?
  8. Who is going to do the work?
  9. When can you get started?

If you or a family member have been injured, you may discover that your case requires prompt action. There are critical deadlines, called "statutes of limitations," that restrict the time you have to file a claim against the party responsible for your injury. In most states the rules adopted by the legislature requires all claims for personal, property or business injury be filed within two years. A few states, such as California, require all such cases be filed with the court within two years of the injury and if a governmental entity is a potentially responsible party, an administrative claim must first be served on a designated city or county official within six (6) months of the incident and you must file a claim before you can file suit. These rules vary from state to state and worse yet, how and when they come into play also varies. It can be unnecessarily complicated and has been made that way as a result of the influence of big business in passing legislation and in selecting cases to appeal. In most states if you file one day late, you lose. So, always move quickly to preserve your rights. Acting quickly also serves to preserve important evidence that may otherwise disappear. Every major insurance company and corporate defendant begins investigating potential claims immediately. So should you. Evidence should be preserved instanter [an old but wonderful legal word that best explains how important this advice is] and in some cases a professional engineer is required rather than an investigator. Discuss what kind of investigation would be appropriate and whom the lawyer recommends.

An experienced personal injury lawyer's record should speak for itself. Check the results this attorney has obtained for clients who needed the same kind of services. Learn if he or she generally works with a certain category of individuals or businesses, since specialization is to your advantage. Ask a trial attorney how many cases like yours she or he has both tried, won, lost or settled. Do not be afraid to ask for a copy of a trial brief, settlement conference, or pre-trial statement that was filed with the court so better acquaint yourself with the type and quality of the attorney's work.

Many attorneys will work with other lawyers, their partners and employees who are called "associates" on your case It is important to know what their qualifications are, check what their level of involvement would be, and whether the person you are interviewing would be the lead attorney or decision-maker on your case. Find out who will be working on your case on a day-to-day basis. Ask to meet the legal staff, if they have not been introduced to you. Remember that when you are in a hospital you see the doctor usually once a day, but it is the nursing staff that provides hourly care. The same is true in the law office. Lawyers perform direct services, but they also give instructions and orders to others. Find out who those people are and what they do.

You should ask what course of action the lawyer suggests in your case, and be wary of an answer that contains lots of assurances but lacks concrete steps and a range of time the tasks would require. Determine what procedures will be followed to make sure all time deadlines will be met in your case. Many cases require the testimony of an expert, who is a specialist in a given field, many times a university professor, medical doctor, economist, accountant, or scientist. You should ask whether your case would be assisted by an expert, what kind of expert should be considered, which experts your attorney recommends, and when they should be retained. How much will they charge and who pays is discussed below.

Keep in mind that if you are going to litigate, your attorney will have to tell your story to a judge and a jury. You should try to imagine what kind of impression the attorney would make on them, and how convincingly he or she would present the facts of your case.

As a routine practice, determine how you and the attorney would resolve how your case should proceed. Does his attorney want to make all the decisions or does she or he enjoy shared decision-making? If there is a disagreement, are they open to second opinions and what happens if you do not get along. How would a change of counsel be accomplished? You should determine whether the attorney carries adequate professional liability insurance for a case like yours. In addition, ask if he or she has ever been sued for malpractice, how many times and more importantly the outcome. No professional should be offended if you explain that you are bringing up these unlikely possibilities as a matter of policy.

No interview would be complete without finding out what your own responsibilities would be. Ask if there are any tasks you would be involved in, and what your role in decision making would be. Most clients make the mistake of expecting the lawyer to initiate communication with them and most lawyers intend to do so and desire having a well informed client. But without a formal structure, it will not happen.

Understand that initiating communication is your responsibility and do not expect to be able to accomplish it by telephone. Many lawyers are frequently out of the office, appearing in court or taking depositions. Busy lawyers do not remain in their offices all day. Court appearances, arguing motions, interviewing witnesses, taking depositions into the dinner hour, traveling to meetings outside the office, attending continuing education programs and bar meetings are common. They will routinely not be there to accept a random call and may not be able to call you back when you will be available. Telephone tag does not accomplish your goal of being informed.

Be sure that you talk about the best ways to keep each other updated. Telephones do not work nearly as well as regular face-to-face meetings or scheduled telephone conferences. Plan on follow-up meetings with your lawyer at agreed upon times, perhaps every 30 days at first and thereafter as needed. Ask for copies of correspondence and documents filed in court. If you do not understand what they mean, save those questions for your next meeting. You must stay informed, but you do not want to abuse your welcome, even though you may be very anxious about your case.

Consider your lawyer in the same manner as you do your doctor. After you see a physician it is common for him or her to order tests, prescribe medication or to take some other action, but always you are asked to come back in a certain period of time. The doctor does not make the appointment. You do. Follow the same practice with your lawyer and arrange for follow-up meetings. One of the best ways to do this is by scheduling telephone conferences. Ask the lawyer, legal secretary or other person responsible for scheduling to set a meeting by phone when the lawyer expects to be in the office. This will help you avoid telephone tag and increases the probability of a successful exchange of information.

Understanding the Fee Agreement

If you think you have found the "right lawyer," you will want a written fee agreement. Unless you sign a written fee agreement at the outset, the probability of your having an amicable conclusion to your relationship is zero. Ask for a copy of the attorney's fee agreement. As with all documents, make sure that you understand it fully before you sign it. No reputable attorney will pressure you to accept a fee agreement on the spot.

Creating a Working Relationship

After your interview, take time to consider whether you would be comfortable in working with this person as your lawyer. Ask yourself whether or not she or he gave you clear and direct information. Will they be available in an emergency? Consider if the attorney spoke knowledgeably and with a minimum of legal terms. Think about whether this lawyer understood and shared your goals. As a client will you be a co-participant or will the lawyer be making all the decisions? Did the attorney give you his/her home phone number if you have an emergency?

The importance of creating a comfortable working relationship with your lawyer cannot be underestimated. The road to obtaining the legal services you are seeking may be long, and it will take a considerable amount of teamwork to get there. If you make the commitment to find an experienced lawyer with whom you can work jointly, you will be well on your way to the best possible result.

If you or a family member have been wrongfully injured call us at 1.888.777.1776 or use this form, delays can hurt your case, so please don't hesitate to contact us.

While the results that we have obtained in other cases and our clients' testimonials do not guarantee, promise or predict the outcome of your case, we do promise to do our very best for you in your case.

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