Class Action for Vibrations in Honda CR-Vs
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Class Action for Vibrations in Honda CR-Vs

Monday, October 22, 2018By Richard Alexander

Owners of Honda CR-Vs may soon obtain settlements in claims arising from defects in their 2015 SUVs. The class action alleges that the vehicles created different levels of vibrations- some beginning immediately after owners purchased their cars. The 2015 CR-V has been dogged by complaints since the car’s release. The settlement agreement requires Honda to initiate a “consumer outreach program” to make owners aware of the potential defect, but plaintiffs will not receive the damages and restitution they requested in the lawsuit.

The plaintiffs in the class action maintain that vibrations occurred in their vehicles at various times. Some experienced vibrating sensations while idling and some while accelerating. Others observed the vibrations while driving their vehicles at highway speeds. Many drivers reported that the vibrations could be extremely intense, causing the driver or passengers to become sick or develop back pain. Drivers complained to both the automaker and dealers about the problem.

Honda put out a technical service bulletin (TSB) in August, 2015. The TSB only noted that vibrations can occur when cars are driven at high speeds. Then, in November, 2015, TSB 15-046 was announced to repair vibration problems that occurred at any time in the vehicles. The TSB issued in November categorizes repairs according to when the car stopped operating. Thus, dealers will fix cars in Mode 1 (vibrations are detected when the car is stopped); Mode 2 (vibrations are detected when the car is driving at a low speed); and Mode 3 (vibrations are detected when the car is driving between 40-50 mph). Dealers are authorized to choose a repair solution based on this classification system. Depending on which mode the car is classified in, either the powertrain warranty or the emissions controls system defect warranty will cover the repair.

The plaintiffs acknowledge that the repairs outlined in TSB 15-046 seem to resolve the vibration issue, but Honda failed to adequately inform owners and lessees about the TSB. The settlement agreement’s consumer outreach program will rectify this oversight and ensure that customers are aware of the problem and the solution. A hearing to finalize the settlement will take place in November, 2018.

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